refund policy
REFUND & EXCHANGE POLICY
At SLMN STUDIO, we do our best to ensure the quality of our products and the satisfaction of our customers.
If you are not satisfied with your purchase, you may request a return or exchange in accordance with the conditions below.
1 – Return & Exchange Period
You have 14 days from the date you receive your order to request a return or exchange.
All return or exchange requests must be submitted by email to:
Please include:
Your order number;
Your full name;
The item(s) concerned;
The reason for your request;
Photographs, if the Product is damaged, defective or incorrect.
Products must not be returned before receiving confirmation and return instructions from SLMN STUDIO.
2 – Return Conditions
To be eligible for a return or exchange, Products must be returned in their original condition.
Products must be:
Unworn, except for reasonable fitting;
Unwashed;
Undamaged;
Unstained;
Free from perfume, smoke or other persistent odours;
Returned with all original tags attached;
Returned with their original packaging and accessories, where applicable.
SLMN STUDIO reserves the right to refuse any return that does not meet these conditions.
If a return is refused, the Product may be sent back to the Customer.
3 – Non-Returnable Items
Unless the Product is defective or an error has been made by SLMN STUDIO, certain Products may not be eligible for return or exchange, including:
Personalised or custom-made Products;
Gift cards;
Products explicitly marked as non-returnable at the time of purchase;
Products that do not meet the return conditions described above.
Any specific return restrictions will be clearly indicated on the relevant Product page where applicable.
4 – Return Process
Once your return request has been approved by SLMN STUDIO, you will receive the necessary return instructions by email.
Unless otherwise instructed, returns should be sent to:
SLMN STUDIO
Jardinière 11
2300 La Chaux-de-Fonds
Switzerland
We strongly recommend using a tracked shipping service.
The Customer remains responsible for the returned parcel until it has been received by SLMN STUDIO.
Unless the Product is defective, damaged, incorrect or the return results from an error made by SLMN STUDIO, return shipping costs are the responsibility of the Customer.
Returns sent without prior approval may be refused.
5 – Exchanges
Exchanges are subject to Product, size and variant availability.
Customers may request an exchange, for example, for a different size of the same Product.
If the requested Product or size is no longer available, SLMN STUDIO may offer a refund or another suitable solution.
Only one exchange per item and per order is permitted unless otherwise agreed by SLMN STUDIO.
Any additional shipping costs related to an exchange will be communicated to the Customer before the exchange is confirmed.
6 – Refunds
Once the returned Product has been received by SLMN STUDIO, it will be inspected.
If the return complies with this Refund & Exchange Policy, the refund will be processed as soon as reasonably possible.
Where possible, refunds will be issued using the original payment method used for the order.
Original shipping costs and return shipping costs are generally non-refundable, except where the return results from an error made by SLMN STUDIO or where reimbursement is required by applicable law.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
If you have received confirmation that your refund has been processed but have not received the funds after your bank’s usual processing period, please contact your bank or payment provider first.
You may then contact us at:
Please include your order number.
7 – Damaged, Defective or Incorrect Products
Please inspect your order when you receive it.
If your Product is damaged, defective or different from the Product you ordered, please contact us as soon as possible at:
Please provide:
Your order number;
A description of the issue;
Clear photographs of the Product;
Photographs of the packaging, where relevant.
SLMN STUDIO will review your request and provide an appropriate solution in accordance with applicable law.
8 – Order Cancellation or Modification
Orders may begin processing shortly after they are placed.
If you wish to modify or cancel your order, please contact us as soon as possible at:
Please include your order number.
SLMN STUDIO will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be modified or cancelled once processing or shipping has begun.
9 – Pre-Orders & Limited Drops
Certain SLMN STUDIO Products may be offered as pre-orders, limited editions or exclusive drops.
Estimated production and shipping periods will be indicated on the relevant Product page where applicable.
Pre-order Products may require longer processing and delivery times than Products immediately available in stock.
Unless otherwise clearly stated before purchase, the return conditions described in this policy also apply to pre-order Products, subject to applicable law.
10 – Refused Returns
SLMN STUDIO reserves the right to refuse a return if:
The request is made more than 14 days after delivery;
The Product has been worn beyond reasonable fitting;
The Product has been washed, altered or damaged;
Original tags have been removed;
The Product shows stains, odours or signs of use;
The return does not comply with the instructions provided by SLMN STUDIO;
The Product is excluded from returns under this Policy.
If a return is refused, the Customer will be informed by email.
11 – Contact
For any questions regarding a return, exchange, refund or issue with your order, please contact:
SLMN STUDIO
Sole proprietorship
Jardinière 11
2300 La Chaux-de-Fonds
Switzerland
Email: slmn.studio.contact@gmail.com
Website: slmn.studio
Please always include your order number when contacting us regarding an order.