legal notice
REFUND AND EXCHANGE POLICY
At SLMN STUDIO, we pay particular attention to the quality of our products and to our customers’ satisfaction.
If an item is not right for you, you may submit a return or exchange request in accordance with the conditions set out below.
1 — Return or exchange window
You have 14 days from receipt of your order to submit a return or exchange request.
Any request must be made before this window expires, by contacting us at the following address:
Please include in your request:
- your order number;
- your first and last name;
- the item or items concerned;
- the reason for the return or exchange.
For an item received damaged, faulty or incorrect, please also attach photographs showing the issue.
No return should be shipped before the request has been approved by SLMN STUDIO.
2 — Conditions for accepting a return
To be eligible for a return or exchange, the item must be returned in its original condition.
In particular, it must be:
- unworn, apart from reasonable try-on;
- unwashed;
- undamaged;
- unstained;
- free of perfume, smoke or any other lingering odour;
- accompanied by its original tags;
- returned with any original packaging and accessories.
SLMN STUDIO reserves the right to refuse a return where the item shows signs of use or does not meet the conditions set out above.
In such cases, the item may be sent back to the Customer.
3 — Items not eligible for return
Except in the case of a faulty Product or an error on the part of SLMN STUDIO, certain Products may be excluded from returns or exchanges, in particular:
- personalised or made-to-order Products;
- gift cards;
- Products explicitly indicated as non-returnable at the time of purchase;
- Products returned in a condition that does not meet the conditions set out in this policy.
Any specific exclusions are stated on the relevant Product page prior to purchase.
4 — Return procedure
Once your request has been approved by SLMN STUDIO, the instructions needed to return your order will be sent to you by email.
Returns must be sent to the address provided by SLMN STUDIO when the request is approved.
Unless otherwise indicated, SLMN STUDIO’s address is:
SLMN STUDIO Jardinière 11 2300 La Chaux-de-Fonds Switzerland
We strongly recommend using a shipping method with parcel tracking.
The Customer remains responsible for the returned parcel until it is received by SLMN STUDIO.
Except in the case of a faulty, damaged or incorrect Product, or an error attributable to SLMN STUDIO, return shipping costs are borne by the Customer.
Parcels returned without a prior request may be refused.
5 — Exchanges
Exchanges are possible subject to availability of the Product, size or variant requested.
An exchange may in particular be requested for a different size of the same Product.
If the size or item requested is no longer available, SLMN STUDIO may offer the Customer a refund or an alternative solution.
Only one exchange per item and per order is permitted, unless SLMN STUDIO exceptionally agrees otherwise.
Any costs relating to the new shipment are communicated to the Customer before the exchange is confirmed.
6 — Refunds
Once the Product has been returned and received by SLMN STUDIO, its condition will be checked.
If the return meets the conditions set out in this policy, the refund will be processed as promptly as possible.
The refund will be issued, wherever possible, via the payment method used for the order.
Delivery charges originally paid, along with return shipping costs, are not refundable, except where the return results from an error by SLMN STUDIO or where the applicable legislation requires them to be refunded.
Depending on the bank or payment provider used, additional time may be needed before the refund appears in the Customer’s account.
If you have received a refund confirmation but the refund still does not appear after your bank’s usual processing time, we invite you to contact your bank or payment provider.
You may also contact us at:
quoting your order number.
7 — Faulty, damaged or incorrect items
We invite you to check your order as soon as you receive it.
If an item is faulty, damaged or different from the one ordered, please contact us promptly at:
Please attach:
- your order number;
- a description of the issue;
- clear photographs of the item concerned;
- photographs of the packaging if this was also damaged.
After verification, SLMN STUDIO will advise you of the procedure to follow and will handle the matter in accordance with the applicable legal provisions.
8 — Cancelling or amending an order
Once an order has been confirmed, preparation may begin quickly.
If you wish to amend or cancel your order, please contact us as soon as possible at:
quoting your order number.
We will do our best to accommodate your request.
However, we cannot guarantee that an order can be amended or cancelled once its preparation has begun or once it has been dispatched.
9 — Pre-orders and limited editions
Certain SLMN STUDIO Products may be offered as pre-orders, in limited quantities or as part of exclusive drops.
Estimated production and shipping times are stated on the relevant Product page where applicable.
These times may differ from those applicable to Products immediately available in stock.
The return conditions remain applicable to pre-order Products, subject to any exceptions clearly stated prior to purchase and to the applicable legal provisions.
10 — Refusal of a return
SLMN STUDIO reserves the right to refuse a return where:
- the request is made after the 14-day window has expired;
- the item has been worn beyond a simple try-on;
- the item has been washed, altered or damaged;
- the tags have been removed;
- the item shows stains, odours or signs of use;
- the return does not follow the instructions provided by SLMN STUDIO;
- the item is among the Products excluded from returns.
In the event of a refusal, the Customer will be informed by email.
11 — Contact
For any query concerning a return, an exchange, a refund or a problem with your order:
SLMN STUDIO Sole proprietorship Jardinière 11 2300 La Chaux-de-Fonds Switzerland
Email: slmn.studio.contact@gmail.com Website: slmn.studio
or
on Instagram: SLMN__STUDIO (faster response)
To help us process your request, please always quote your order number.
SLMN STUDIO endeavours to handle requests as promptly as possible.